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Terms and Conditions

Cinderella Divine is a Los Angeles prom and women’s special occasion dress designer and manufacturer. We sell to re-sellers only and as such we are required by law to verify your reseller status. Our online catalog is available to everyone, but to gain access to the price list, inventory, a registered account is required.  To register for an account you can simply fill out our online registration form, and upload these required documents at the end of your registration. You will be notified once your account has been approved:

  1. A copy of your reseller permit for domestic customers or your business license for overseas customers.
  2. Two copies of your company’s most recent vendor invoices showing purchases from other designers.

Cinderella Divine reserve the right to make changes to these terms and conditions without prior notification, and we ask you to please come back to this page often to review and stay up-to-date on our store policy. It is our goals to make you feel comfortable shopping with us so please feel free to contact us online or at 213-342-3780 should you have any questions regarding our company’s terms and conditions:

SALES

  1. We cannot cancel an order once it has been processed.
  2. Backorder situation do happen, and in the event of it you will be contacted of the timeline. Please check your email and message but the quickest way is to login to see your order status update.
  3. We try our best to complete shipment as a whole, but we do work with our customers should a partial shipment is necessary.
  4. Order processing time is up to 48 hours.
  5. There is a 3 pieces minimum for initial order.

TAX & CUSTOMS DUTY

  1. Sales tax is not applicable to domestic wholesale orders.
  2. Customs duty is applicable to overseas orders, and it is the responsibility of the customers. Customs duty must be cleared prior to delivery, and please consult your country’s Customs office for the rate.

STORE LOCATOR

  1. To better discovered by potential customers, we invite our brick-n-mortar vendors to submit their physical store address to our mobile ready global store locator.
  2. To submit your store address please use the address book in your account.
  3. Minimum one online order is required to be listed in our store locator.
  4. Store website will also be displayed providing that your site back link to our online catalog.

PRODUCT DEPICTED

  1. We do everything we can to depict every products accurately online; however, we cannot guarantee every products are depicted exactly on every display.
  2. We can’t guarantee that every detachable accessories (brooch and etc.) to be exactly as depicted due to different production runs.

COPYRIGHT

  1. All contents are copyrighted by Cinderella Divine, Inc. We reserve the right to take legal actions against any illegal use of our contents.